Pure Casino Terms & Conditions
- Agreeing to These Terms
- Who May Use Pure Casino
- Opening and Managing an Account
- Identity and Security Checks
- Funding Your Account
- Requesting Withdrawals
- Promotions and Bonus Rules
- Using the Services Properly
- Conduct That Is Not Allowed
- Ownership of Website Content
- Limits on Responsibility
- Suspension and Closure
- Personal Information
- Gambling Responsibly
- Changes to These Conditions
- How to Get in Touch
These Terms and Conditions govern access to and use of the Pure Casino website, games, promotions and related services. By creating an account or using the services, you confirm that you have read, understood and accepted these terms.
Pure Casino is intended for customers in Australia who meet the minimum age requirement. Please read these terms carefully and retain a copy for your records. If you do not agree with any provision, you must not register or continue using the services.
Agreeing to These Terms
These Terms and Conditions form a binding agreement between you and Pure Casino. They apply to all use of the website, including account functions, deposits, withdrawals, games, promotional offers and customer support services.
By selecting an acceptance option, registering an account or using any part of the website, you confirm that you accept these terms and any specific rules displayed for an individual game or promotion. Where a game or offer has additional conditions, those conditions apply together with these terms. If there is an inconsistency, the specific conditions will apply to the relevant game or promotion to the extent of that inconsistency.
Who May Use Pure Casino
You must be at least 18 years old to open or use a Pure Casino account. You are responsible for ensuring that online gambling is permitted in the place where you live and that your use of the services complies with applicable requirements.
Pure Casino may refuse registration or restrict access where it reasonably believes that a person is underage, located in an unsuitable jurisdiction, acting on behalf of another person, or otherwise unable to comply with these terms. You must not allow anyone else to use your account.
Opening and Managing an Account
Only one personal account may be created for each customer unless Pure Casino gives written approval for an exception. Registration information must be accurate, complete and kept up to date. You must promptly correct information that becomes inaccurate or incomplete.
Account credentials are personal and must be kept confidential. You are responsible for activity carried out through your account unless you have reported unauthorised access without undue delay. Pure Casino may require you to change login details or apply additional security measures where necessary.
Payments and gameplay must be conducted for your own benefit. You must not sell, transfer, rent or otherwise give access to your account, balance, rewards or promotional entitlement.
Identity and Security Checks
Pure Casino may carry out identity, age, location, payment method and source of funds checks. These checks may take place during registration, before a withdrawal, when account activity changes, or whenever information needs to be confirmed.
You may be asked to provide clear and valid documents. Documents must belong to you, must not be altered, and must show information that matches your account. Information supplied for verification should be provided through the secure method requested by Pure Casino.
Until checks are completed, access to some services may be limited and withdrawals may be delayed. If the requested information is not provided within a reasonable period, Pure Casino may suspend or close the account in accordance with these terms.
Funding Your Account
Deposits must be made using a payment method held in your own name or one that you are authorised to use. Pure Casino may reject or reverse a payment where ownership cannot be established, the transaction appears irregular, or the payment provider does not authorise it.
You should check the transaction details before confirming a deposit. Processing times, minimum amounts and any applicable charges will be shown where relevant. Pure Casino is not responsible for delays caused by banks, card issuers, payment processors or technical issues outside its reasonable control.
You must not deposit money obtained unlawfully or use the account to move funds for another person. Pure Casino may review transactions and request further information when this is reasonably necessary to protect customers, the platform or payment systems.
Requesting Withdrawals
Withdrawals are normally returned through an approved method connected with your account. Pure Casino may require verification before releasing funds and may ask that a withdrawal be returned to the original deposit method where this is appropriate.
Requests are subject to available balance, applicable game rules, promotional conditions and successful completion of any required checks. Pure Casino may cancel or adjust a withdrawal where funds resulted from an error, a reversed payment, prohibited conduct or a breach of these terms.
Banking providers may apply their own processing times or charges. You are responsible for entering correct payment details and for checking that the receiving account can accept the payment. Pure Casino will not be responsible for a payment sent to incorrect details supplied by you.
Promotions and Bonus Rules
Promotions, bonuses and rewards are available only under the conditions displayed with the relevant offer. Those conditions may specify eligibility, activation steps, expiry dates, qualifying games, wagering requirements, maximum winnings, deposit limits or withdrawal restrictions.
Unless an offer expressly states otherwise, promotional benefits are limited to one per person, household, payment method, device or network connection. Pure Casino may withdraw an offer where it has been obtained through error, duplicate registration, abuse or conduct intended to circumvent its conditions.
Bonus balances and winnings may be removed if the applicable requirements are not completed within the stated period. Pure Casino may correct obvious promotional errors and may refuse participation where an account is not in good standing. Promotion-specific terms continue to apply even if an account is later closed.
Using the Services Properly
You must use Pure Casino for lawful personal entertainment and in accordance with these terms. You are responsible for having suitable equipment, software, internet access and security controls to use the website.
When using the services, you must:
- provide truthful information and cooperate with reasonable checks;
- keep your account secure and report suspected misuse promptly;
- follow game instructions and promotion conditions;
- respect the operation of the website and the rights of other customers; and
- comply with applicable laws and payment provider requirements.
Conduct That Is Not Allowed
You must not manipulate games, exploit faults, interfere with website security, introduce malicious code or use automated tools, bots or scripts to access or interact with the services. You must not attempt to gain an unfair advantage through collusion, fraud, identity misuse, chargeback abuse or the use of stolen payment details.
It is also prohibited to open multiple accounts to obtain an advantage, conceal relevant information, use another customer’s account, reverse legitimate payments without cause, or participate in activity designed to launder funds. Pure Casino may investigate suspected misconduct and may hold relevant funds while an investigation is completed.
Ownership of Website Content
The Pure Casino name, branding, website design, text, graphics, software, game materials and other content are owned by or used with permission by Pure Casino and its relevant partners. They are protected by applicable intellectual property rights.
You receive a limited, personal and non-transferable permission to access the services for their intended purpose. You must not copy, modify, publish, distribute, sell, reverse engineer or commercially exploit website content without prior written permission. This permission ends when your access is suspended or your account is closed.
Limits on Responsibility
Pure Casino aims to provide reliable services but does not guarantee that the website, games or payment functions will always be available, uninterrupted or free from errors. Maintenance, technical faults, network failures and events outside reasonable control may affect access.
To the extent permitted by applicable law, Pure Casino is not responsible for losses arising from your failure to protect account credentials, inaccurate information, unsuitable equipment, third-party payment services or unauthorised access caused by your actions or omissions. Nothing in these terms excludes a responsibility that cannot lawfully be excluded or limited.
You should review each transaction and game result before continuing. If a technical error affects a game or account balance, Pure Casino may correct the error and restore the position that would reasonably have applied without it.
Suspension and Closure
Pure Casino may suspend, restrict or close an account where it reasonably suspects a breach of these terms, inaccurate registration details, underage use, payment irregularities, unlawful activity, bonus abuse or a need to complete verification.
You may request account closure at any time. Closure does not remove obligations that arose before the account ended, including obligations relating to outstanding transactions, investigations or promotional conditions. Subject to verification and any lawful deduction, eligible remaining funds will be handled through an approved payment method.
Where an account is closed because of fraud, prohibited conduct or another serious breach, Pure Casino may cancel associated rewards and transactions to the extent permitted by applicable law.
Personal Information
Pure Casino collects and uses personal information to create and manage accounts, process payments, provide services, conduct verification, prevent misuse and meet operational obligations. Information may also be used to communicate account notices, service updates and eligible promotional messages in line with available preferences.
Information may be shared with payment providers, verification services, technology suppliers and professional advisers where this is reasonably required to operate the services or protect customers and the platform. Pure Casino applies appropriate safeguards, although no online system can be guaranteed completely secure.
Further details about information handling, retention and customer choices may be provided in the applicable privacy notice.
Gambling Responsibly
Gambling should remain an affordable form of entertainment, not a way to recover losses or solve financial problems. Set limits before you play and only use money that you can comfortably afford to lose.
Consider taking a break if gambling affects your mood, finances, relationships, work or daily responsibilities. You should not gamble when impaired by alcohol or other substances, and you should never borrow money to continue playing.
Pure Casino may offer account controls such as deposit limits, time-outs or account closure, subject to the options available at the time. If you feel that gambling is becoming difficult to control, stop using the services and seek support from an appropriate gambling support organisation or qualified professional in your area.
Changes to These Conditions
Pure Casino may update these terms to reflect changes to the services, security practices, promotions or operational requirements. The current version will apply from the date it is published unless a different effective date is stated.
Where a change is significant, Pure Casino may provide notice through the website or your account. Continuing to use the services after updated terms take effect indicates acceptance of the revised wording. If you do not accept a change, you must stop using the services and may request account closure.
How to Get in Touch
Questions about these Terms and Conditions, account access, payments or verification can be directed to Pure Casino at [email protected]. Please provide enough information for your enquiry to be identified, but do not include passwords or unnecessary sensitive information.
Pure Casino may request additional details to confirm account ownership before discussing account-specific matters. These terms, together with any applicable game or promotion conditions and published privacy information, describe the main conditions governing your use of the services.
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