Pure Casino Privacy Policy
This Privacy Policy explains how Pure Casino collects, uses, stores and protects personal information when you visit or use our online casino services. It applies to information provided through our website, account registration process, customer support channels and related digital services.
Pure Casino is intended for individuals aged 18 and over in Australia. By using our services, you acknowledge that you have read this policy. Where required, we may ask for your consent before collecting or using information for a particular purpose. You may contact us about privacy matters using the details provided at the end of this policy.
What Information We Collect
Pure Casino may collect information that identifies you, relates to your account or helps us operate our services. The information collected depends on how you interact with the website and the services you use.
- Identity information, such as your name, date of birth and, where necessary, documents used to verify your identity or age.
- Contact information, including your email address and other details you provide when registering or requesting support.
- Account information, including login details, account preferences, activity history and responsible gambling settings.
- Transaction information, such as deposits, withdrawals, payment method details, transaction amounts and related records. Payment information may be processed by specialist payment providers rather than stored directly by Pure Casino.
- Technical information, including your IP address, browser type, device details, operating system, language settings and general location information derived from technical data.
- Usage information, such as pages viewed, games accessed, session dates, interaction patterns and responses to communications.
- Information you provide voluntarily, including messages, support enquiries, feedback, survey responses and promotional preferences.
We may also receive information from service providers that help us verify identity, process payments, prevent fraud, assess security risks or maintain the website. We seek to collect information that is relevant to the purposes described in this policy.
How We Use Personal Data
We use personal information to provide, administer and improve Pure Casino services. Our purposes may include the following:
- Creating and managing your player account.
- Confirming identity, age and account ownership where appropriate.
- Processing deposits, withdrawals and other account transactions.
- Providing games, account features, customer assistance and service notifications.
- Maintaining platform security and detecting suspicious, fraudulent or unauthorised activity.
- Monitoring account activity to support safer gambling practices and protect the integrity of our services.
- Understanding how users interact with the website so that we can improve performance, design and functionality.
- Sending marketing communications where permitted and in line with your preferences.
- Keeping business, financial, audit and operational records.
- Responding to legal, regulatory or legitimate requests from authorised bodies.
Where appropriate, we may use aggregated or de-identified information for reporting, analytics, research and service development. Such information is designed not to identify an individual user.
Cookies and Related Tools
Pure Casino may use cookies, pixels, local storage and similar technologies. These technologies are small data files or code elements placed on your device that help a website remember settings, recognise a returning browser and understand how its services are used.
- Essential technologies help with account access, security, navigation and core website functions.
- Preference technologies remember choices such as language, display settings and session preferences.
- Analytics technologies provide information about website performance and general usage trends.
- Marketing technologies, where used, may help measure campaigns or present more relevant communications.
Your browser or device may allow you to block or delete cookies. Disabling certain technologies could affect account access or prevent parts of the website from working correctly. Where required, we will request permission for non-essential technologies and provide available controls for managing your choices.
When Information Is Shared
Pure Casino does not treat personal information as a product for unrestricted sale. We may disclose information when it is reasonably necessary to operate the business, provide requested services or protect users and the platform.
- Payment processors and financial service providers may receive information needed to complete or verify transactions.
- Identity verification, fraud prevention and security providers may process information to assess risk and protect accounts.
- Technology, hosting, analytics, communications and customer service providers may process information while delivering services to Pure Casino.
- Professional advisers, insurers, auditors or corporate transaction partners may access information where appropriate for their functions.
- Authorities, courts or other authorised parties may receive information where disclosure is required or reasonably necessary to address legal, security or compliance matters.
Service providers are expected to handle information only for authorised purposes and to apply suitable confidentiality and security measures. We may also share information with another organisation if Pure Casino or part of its business is reorganised, transferred or combined with another entity, subject to appropriate protections.
Keeping Information Secure
Pure Casino uses administrative, technical and organisational safeguards intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and controlled internal access.
No online service can guarantee complete security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe your account or login details have been compromised. We may restrict access or take other protective steps when we identify a security concern.
If we become aware of a data incident affecting personal information, we will assess it and take steps that are appropriate in the circumstances, including notifying affected individuals or relevant authorities where required.
How Long We Keep Data
We retain personal information for as long as it is reasonably needed for the purposes described in this policy. The retention period depends on the nature of the information, the reason it was collected, the status of your account and any applicable record-keeping requirements.
Information may be retained after an account is closed to resolve disputes, prevent fraud, support audits, enforce agreements, meet financial or operational requirements or address legal and security matters. When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use.
Your Privacy Choices
Depending on the circumstances and applicable rules, you may have choices concerning the personal information we hold about you. These may include asking for access to information, requesting correction of inaccurate details, withdrawing consent where processing relies on consent, or objecting to certain uses.
- You can review and update some account information through available account settings.
- You can manage marketing preferences by using an unsubscribe option in a marketing message or by contacting us.
- You can ask questions about how your information is used or request further explanation of relevant processing.
- You may request deletion or restriction of information where this is available and does not conflict with a valid business, security or record-keeping need.
We may need to verify your identity before completing a request. A request may also be limited or declined where fulfilling it would adversely affect another person, compromise security, conflict with a legal obligation or prevent us from providing an important service. We aim to respond within a reasonable period and may explain any limitation that applies.
Services Provided by Others
The Pure Casino website may use third-party products, platforms, payment facilities, analytics tools, advertising services or links to external websites. These providers may process information under their own privacy notices and terms. Their practices are not controlled by this policy unless they are processing information on our behalf under our instructions.
Before submitting information to an external service, you should review that provider's privacy information. Pure Casino is not responsible for the content, security or privacy practices of websites that it does not operate. Third-party features may also place their own cookies or similar technologies on your device.
Transfers Across Borders
Some Pure Casino suppliers, technology systems or corporate partners may process information in countries outside Australia. When information is transferred internationally, we take steps intended to support appropriate protection and limit access to authorised purposes.
International processing may be necessary for hosting, payment handling, identity checks, customer support, security monitoring or other functions required to provide the service. The protections available in another country may differ from those in Australia. Information may also be disclosed across borders where necessary for security, fraud prevention, dispute resolution or a lawful request.
Changes to This Policy
Pure Casino may revise this Privacy Policy when our services, technologies, business arrangements or privacy practices change. The updated version will be made available through the relevant website or service, with the revised date or other notice where appropriate.
Changes will apply from the stated effective date unless a different arrangement is required. We encourage you to review this policy periodically. Continued use of the services after an update may indicate that you have read the revised information, subject to any consent requirements that apply.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to exercise a privacy choice or believe that your personal information has been handled incorrectly, please contact Pure Casino at support@pure-casino-au.online. Include enough information for us to understand your request, but do not send unnecessary sensitive information or payment credentials.
We may ask for additional details to confirm your identity and protect your account before discussing personal information. We will review privacy enquiries carefully and work to provide a clear response within a reasonable timeframe.
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